Terms & Conditions

Welcome to Xact Transfer. By booking a ride through our website, you agree to the following Terms & Conditions. Please read them carefully before confirming your reservation.

1. General Service Conditions

Xact Transfer provides private taxi and transfer services in Barcelona and nearby regions. All bookings are subject to availability and confirmation. We reserve the right to refuse service in cases involving unsafe conditions or inappropriate client behaviour.

2. Booking Confirmation

A booking is officially confirmed once payment is successfully completed. You will receive an email containing your booking details and reference number. It is your responsibility to ensure all provided information is correct.

3. Cancellation Policy

Important Cancellation Rule

  • Cancellations made **less than 24 hours before pickup time are NOT refundable**.
  • Cancellations made **more than 24 hours in advance are eligible for a full refund**.

Refunds are issued to the original payment method used during booking. Processing times may vary depending on your bank or payment provider.

4. Delays & No-Show Policy

Your driver will wait up to 15 minutes for standard pickups and 60 minutes for airport arrivals (to accommodate delays). If you do not show up within these timeframes and cannot be reached, the booking will be marked as a no-show and no refund will be issued.

5. Pricing & Payments

All prices displayed on our website include taxes, tolls, and standard fees. Extra services such as baby seats, additional luggage, or special requests may include additional costs. Payments are processed securely through Stripe using SSL encryption.

6. Passenger Responsibilities

  • Provide accurate pickup and dropoff information.
  • Ensure your contact details are correct and reachable.
  • Behave appropriately and respect the driver and vehicle.
  • Comply with local laws regarding seat belts and safety.

7. Liability

Xact Transfer is not responsible for delays caused by traffic, weather, road closures, or circumstances beyond our control. We are also not liable for loss or damage to personal belongings left inside the vehicle.

8. Amendments to Terms

We may update or modify these Terms & Conditions at any time. The updated version will always be available on this page. Continued use of our services constitutes acceptance of any revised terms.

Last updated: 2025